The type of personal information we collect:

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Maintenance of internal records.
  • To contact you in the operational delivery of our services to you.
  • To update you on news about our services in which you may be interested.

We use the information that you have given us in order to:

  • Maintain internal records.
  • To contact you in the operational delivery of our services.
  • To update you on news about our services in which you may be interested.

We may share this information with delivery partners (e.g., Associates contracted to Russell Sewell Limited undertaking work for you on our behalf).

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is a contractual obligation.

How we store your personal information

Your information is securely stored on our secure customer database. We will hold your information on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the information be deleted.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information.
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at office@russellsewell.com, or Russell Sewell Limited, Dissington Hall, Dalton, Newcastle upon Tyne, NE18 0AD if you wish to make a request.

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at office@russellsewell.com, or Russell Sewell Limited, Dissington Hall, Dalton, Newcastle upon Tyne, NE18 0AD, United Kingdom.

You can also complain to the ICO if you are unhappy with how we have used your data:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk